FAQs
ORDERING
How long will it take to receive my order?
Orders are typically processed and shipped within 3-5 business days. Shipping times vary based on your location. Please view our shipping page for estimated times.
How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can also log into your account on our website to track the status of your order.
Can I cancel my order once it has been placed?
Unfortunately, you are unable to make any modifications to your order once it has been placed.
Do you accept returns?
As all orders are made to order, we cannot accept returns for change of minds. If you receive a faulty item, you will be offered a refund or a replacement.
Can I combine multiple discount codes for an order?
We only allow one coupon per order.
How can I contact customer service?
You can contact customer service by emailing us at support@lovehosanna.com, or by filling out a contact form on our website.
SHIPPING
Where does my order ship from?
It will ship from our fulfillment centres closest to you. Our centres are located in United States, United Kingdom, Italy, Netherlands and Australia.
Do you ship internationally?
Yes, we ship to many countries around the world. Additional shipping fees and taxes may apply for international orders.